Device Technical Support
Is there a problem with your Longos Sense device?
Don't worry. We've got you covered with a 5-year warranty and our team of experts.
You can reach us by calling us or chatting with us instantly via WhatsApp.
Average initial response time: 0–24 hours
Business hours: Weekdays 9:00 AM–6:00 PM
(WhatsApp for emergencies)
Longos Sense – Troubleshooting Guide
Quantum Orbit Labs - User Level
This guide helps you quickly and safely resolve basic issues you may encounter with your Longos Sense device.
Please do not tamper with the device's internal components beyond the steps outlined here and contact only an authorized technical service.
Do not allow the device to come into contact with any liquids. Wipe only with a damp microfiber cloth.
Do not disassemble or attempt to open the device.
If you notice excessive heat, odor, smoke, or liquid leakage, turn off the device immediately and contact technical support.
Charge the device only with the original charging cable.
Kaydı Başlatın
Telefon veya WhatsApp’tan ad-soyadınızı, fatura tarihi ve sorun açıklaması iletin.
Uzaktan Teşhis
Çoğu problem yazılım güncellemesi, yeniden eşleştirme veya doğru kullanım önerileriyle uzaktan çözülebilir.
Kargo Yönlendirme
Gerekirse size ücretsiz kargo kodu verilir; ürünü güvenli şekilde yetkili servise gönderirsiniz.
Onarım / Değişim
Garanti kapsamındaysa cihaz onarımı veya değişimi yapılır.
Test & İade
Cihazınız test edilip onaylandıktan sonra adresinize hızlıca gönderilir.
Open a Service RequestWhat Does the 5-Year Warranty Cover?
The warranty period begins 5 years from the date of the invoice. Keep your invoice.
- Production and material-related failures
- Hardware errors that occur during normal use
- Software incompatibilities arising after official updates
- Liquid contact, drop/impact, cracks/breaks, burn marks
- Unauthorized intervention or third-party repairs
- Incorrect/inappropriate accessory, incorrect voltage, user error
- Consumable/cosmetic parts (cable, pad, cosmetic scratch, etc.)